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Complaints Policy

This Policy forms part of your agreement with us. We will handle complaints in keeping with this Policy.

Here are a few key things to note:

  • By making a complaint, you confirm that you believe that the information you have provided is accurate and complete.
  • This Policy explains how we handle complaints about:
    • how we enforce our Terms of Service;
    • Content on Priver that may be illegal or in breach of our Terms of Service; and
    • compliance with applicable laws.
  • This Policy does not apply to complaints regarding Content or account moderation decisions or copyright infringement.

Priver is operated by Priver.me OÜ (“Company”), a limited company registered in Estonia, with company registration number 0000000. Our registered office address is located at Laki 3a, Tallinn, Estonia.

Unless specifically defined in this Policy, the meanings given to words defined in the Terms of Service have the same meanings in this Policy.

Complaints about Content moderation decisions

We moderate Content according to our Terms of Service. To complain about a decision to deactivate Content, to deactivate an account, or to issue a final warning, you must complete an Priver Deactivation Appeal Form.

Appeals against a Content moderation decision including any decision to remove Content, deactivate an account, or ban you from using Priver because we believe you have engaged in an illegal act are subject to our Appeals Policy.

Complaints about copyright infringement

Complaints about suspected copyright infringement are subject to our DMCA Takedown Policy.

How to make a complaint about anything else

  1. You can make a complaint in any of the following ways:
    1. using our Contact Form select the reason for your complaint from the drop down menu and use the 'Enter your message' field to explain the issue you are complaining about;
    2. using the "Report" function on the Content page select the reason for your complaint from the drop down menu;
    3. emailing support@priver.me; and
    4. writing to Priver.me OÜ, Laki 3a, Tallinn, Estonia.
  2. You must provide enough information so we can investigate your complaint (including any relevant URLs). If a complaint is missing important information, we may not be able to properly consider it.

How we review complaints

  1. We will review the relevant information and the supporting documents that you have provided;
  2. We may request additional information or documents from you, or from third parties, to help us address your complaint;
  3. We will review your complaint in good faith and within any legally applicable time limit;
  4. If your complaint is regarding Content which appears on Priver and we determine that the Content constitutes a material violation of our Terms of Service, we will remove it; and
  5. We will Notify you when our review of your complaint is complete and any action taken as a result of your complaint. If we determine that the Content complies with our Terms of Service and do not remove it, you can appeal our decision as described in our Appeals Policy.

Abuse of this complaints process

We do not tolerate complaints made in bad faith or complaints that are abusive, harassing, or otherwise intended to harm anyone. If you are an Priver User, and make an abusive or unfounded complaint we may terminate your account.

EU/EEA Consumer Mediation Services

If you are in the European Economic Area you may, but are not required to, seek resolution of any dispute with us through consumer mediation services using the European Online Dispute Resolution (ODR) platform. We are not obliged to participate in alternative dispute resolution proceedings (except in very limited circumstances).

Regulatory complaints under the DSA (EU/EEA)

If you are in the European Economic Area and encounter an infringement of the EU's Digital Services Act while using Priver, you have the right to complain to the Digital Services Coordinator of the country where you are located. You may also report or complain to us under this Complaints Policy and dispute our decision under our Appeals Policy.

Your statutory rights

These provisions do not affect your statutory rights.